Greg Bustin Executive Leadership Blog

Though I’m not a huge “Star Wars” fan, there’s a line from one of the films that sums up my thoughts on accountability.

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Staples Canada is spending big bucks to manage employee accountability. http://www.retailcustomerexperience.com/article/189253/Staples-Canada-implements-customer-experience-management-program.

The small and mid-sized companies that I work with drive accountability through peer-to-peer relationships – not by spending an arm and a leg on big-ticket technology programs.  click here for more...

True or False? 

"Everyone in our organization knows the top objectives and understands what's expected of them." 

If you’re not sure, and those you direct can’t answer with 100% confidence that they know how you’re keeping score, then you’re not getting the performance you expect and it’s impossible to hold people accountable.  High-performing organizations cultivate a culture of accountability.   click here for more...

One of the most important questions you’ll ever ask of someone – whether posed outright to the person or asked silently in your head and pondered in your heart – is, “Can I count on you?” 

High-performing organizations are built on a foundation of trust. 

Colleagues count on each other to do the things they promise to do. Accountability is doing what you said you would do in the timeframe you agreed to do it.   click here for more...